Shipping, customs and import

  1. All products go through a final round of quality control checks and are shipped from Malaysia.
  2. All products will be shipped worldwide via DHL, with insurance and tracking.
  3. DHL will require a signature from the buyer or their appointed representative at delivery, at which point responsibility for purchased goods passes to the buyer. 
  4. The buyer or their appointed representative’s signature on acceptance of the shipment is considered evidence of the date of delivery and fulfilment by MING.
  5. Shipping costs are not included in the product price and will be calculated at checkout.
  6. Taxes, customs levies and import duties are are not included in the product price (except for deliveries within Malaysia)
  7. Any customs levies, import duties and local taxes are the sole responsibility of the buyer.
  8. MING continually aims to improve aesthetics and functionality of products where possible; to this end we reserve the right to make minor changes prior to final delivery.
  9. For our complete Terms & Conditions, please click here.

Pre-orders

  1. Pre-order deposits may be cancelled at any time up to shipment for a 50% refund.
  2. Watches will be delivered in the order deposits are received.
  3. Should we be unable to fulfil your order, a full refund will be made.