Shipping, customs and import

  1. All products go through a final round of quality control checks and are shipped from Malaysia.
  2. Delivery estimates are on a best-effort basis and the actual date of delivery may vary and depends on several factors. We will keep you up to date on any changes in the delivery schedule
  3. All products will be shipped worldwide via DHL, with insurance and tracking.
  4. Shipping restrictions: At this time, we are unable to ship to Israel, North Korea, Cuba, Crimea, Iran, Syria, Russia and The Crimea due to prevailing import/export regulations. 
  5. DHL will require a signature from the buyer or their appointed representative at delivery, at which point responsibility for purchased goods passes to the buyer. 
  6. The buyer or their appointed representative’s signature on acceptance of the shipment is considered evidence of the date of delivery and fulfilment by MING.
  7. Taxes, customs levies and import duties are are not included in the product price (except for deliveries within Malaysia)
  8. Any customs levies, import duties and local taxes are the sole responsibility of the buyer.
  9. We reserve the right to ignore abusive messages and antisocial behaviour, cancel/refund associated orders and blacklist any such individuals.
  10. MING continually aims to improve aesthetics and functionality of products where possible; to this end we reserve the right to make minor changes prior to final delivery.
  11. For our complete Terms & Conditions, please click here.